Returns & Exchanges
At LUNALAE, we want you to feel confident and empowered in your new apparel, which is why we offer a 30-day window for returns and exchanges on all eligible items. Please ensure all garments are unworn, unwashed, and retain their original tags and hygienic liners to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels are attached and the return authorization slip is included inside.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized postage location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing